The Manager has the ultimate responsibility for leading all aspects of the store by setting the example for the entire team. Follows the mission and vision statement as well as educates the team on it. They are responsible for developing their team with a positive attitude, while exceeding expectations for the store. The Store Manager is in control of communication with all store personnel. In addition, they possess the ability to train team on bonus/margins.
The Store Manager duties will include, but are not limited to:
Assist customers with their needs and demonstrate concern. Master “suggestive selling.”
Accountable for store inventory, cigarette inventory counts, and control of expenses through the ordering of appropriate inventory levels.
Troubleshoot and proactively resolve shortage issues.
Handles accurate cash flow; controls all company assets. Ensures store signing and pricing of merchandise is accurate.
Manage relationships with customers, employees, and vendors; treating all fairly and with respect.
Efficient execution of the company’s mission/vision statement, corporate strategy, goals, and objectives.
Enforce company rules, procedures, and policies at all times. Reviews video footage weekly to ensure consistency in store.
Handles and acts on all disciplinary issues/areas of concern according to company policy, investigate the loss of company assets.
Ensure the preparation and delivery of quality food products.
Maintain general appearance and cleanliness of store premises. Delegates duties as needed.
Responsible for all employees and store assets.
Possess the ability to merchandise, keep records, train on paperwork, discipline, and direct the team.
Ability to effectively lead, train, motivate, and develop team members.
Maintain a safe and secure environment for all customers and employees.
Strong knowledge of store equipment, maintenance of store equipment, and contacting maintenance when needed.
Responsible for daily paperwork and deposits. Including accurate calculation of weekly payroll.
Portray a positive attitude and great work habits at all times.
Strong customer service skills.
Ability to obtain ServSafe certification as required for position.
Lift up to 50 pounds.
Stand for long periods of time, up to 9 hours.
Able to work effectively in a fast-paced environment while maintaining 100% total customer focus.
Leadership skills, including strong communication skills, problem solving, time management, conflict resolution, and ability to build strong teams
through cross-training and development of staff.
Understand, track, and manage waste and margin.
Basic mathematics skills.
High School Diploma or equivalent.